What is an Internet Service Provider (ISP)?

An ISP is an organization that provides internet services and other subsidiary services that require access to the internet. Most of the major ISPs are telecommunications companies who also offer internet services to their subscribers. Some also offer packages and bundles to their subscribers to ensure maximum value for you. There are other large companies who solely deal in internet services, from fibre connections to wireless connections, from residential to commercial offices, from low speed to fast speeds, choosing the right ISP is crucial in making sure that you work and communicate efficiently as well as entertain yourself from anywhere in the world.

The Competitive ISP Market

Many ISPs offer bundles and packages to suit every user. Due to the stiff market competition, the ISPs have to provide competitive prices and amazing deals to entice consumers. This is advantageous to you as you can now be able to select from a wide variety of internet providers. It is important for you to choose the best out of what you need to ensure maximum value.

Some subsidiary services include the TV services and with online services that may be exclusive to the ISP. With the online TV market rapidly growing, ISPs use this to make deals very attractive by providing free subscriptions to Netflix, Showmax as well as exclusive deals. This is a huge advantage for the consumer ensuring great value.

There are different types of Internet Service Providers.

  1. Access Providers

This includes providing dial up, using fibre optics, cable modem or ISDN (Integrated Services Digital Network).

  1. Mail Box Providers

There are companies who provide services for hosting email domains and storage of files and documents. This could be through the SMPT (Simple Mail Transfer Protocol) or through IMAP (Internet Message Access Control).

  1. Hosting Internet Service Providers

These ISPs hosts various emails, provide web hosting and well as online storage like cloud services, physical server operations or having a virtual server.

  1. Wireless ISP

This is the most common type of ISP who are companies that deal in wireless networking in common places like malls, hotels and restaurants or in the smaller home setting. They have proprietary equipment that operate over an open 900 MHz to 5.8GHz bandwidth or their licensed frequencies.

How do you use your internet?

This is a crucial factor in determining the ISP Company you need. For instance, in residential spaces, you may need less speed than a commercial office. This is with assumption that you probably don’t constantly work from home. Large offices require faster speeds. As globalization occurs at such a rapid pace, the need to connect has never been greater. The idea of talking to your friend living 5,000 miles away or sitting through an official teleconferencing meeting with your boss from their headquarters in Shanghai, china while in the comfort of your office in Texas, is important in today’s world. The need for efficient and faster internet will make life easier. The following are things to look for when choosing a good ISP.

Choosing a suitable ISP

  1. Accessible Technical Support

It is crucial to know that they offer a responsive customer service. This ensures that a problem is solved efficiently within a short time. It is advisable to have a provider that has 24hr customer technical support because you may never know when the problem comes.

  1. Responsive and efficient field services

Whether it’s during installation, or the router seems completely unresponsive, a quick response field service is crucial. This ensures that you stay connected at all times. In the office setting, you cannot afford to have an ISP with a slow responding field service. This may cripple many operations in the business and reduce productivity.

  1. The quality and flexibility of equipment

ISPs usually provide the equipment necessary to connect you with the internet. Some actually allow their customers to choose the type and brand of equipment. This includes the routers and even the servers. It is crucial to ensure that you get the best and most valuable equipment to allow the efficiency of the internet.

  1. Pricing

This totally depends with the need for internet. The optimum speeds are crucial to any organization of which time is of the essence. Try and get the best value for your money, which should entail internet speeds that are optimal and service that is great.

  1. The average downstream and upstream speeds

Many ISPs have major marketing strategies that aim at confusing the not so ‘tech-savvy’ people, who would care less about the true speeds. Most companies who claim to offer speeds of 20MB could have peak speeds of up to 2MBps. This makes it important for you as the consumer to confirm this speed before subscribing.

  1. Bundles and Packages offered

This ensures that you get maximum value for your subscription. Look out for deals and offers that may come exclusively with a service provider that will help you get the best services. This includes TV subscriptions, to access to exclusive online content. It is to you advantage that you put this into consideration before choosing.


Beyond the connection types, there are other factors that you may consider before settling down on an ISP. One things for sure is ISP companies are increasing day by day, making the market prices drop. Take advantage of this as a consumer and get the best value of your money. Remember not to fall for the face value of the services but try to understand deeply about ISPs, and follow the tips on what to look out for in an ISP company.