Imagine you have an important meeting over video conferencing and your Internet connection crashes. What if your website is the main source of lead generation and the website goes down in the middle of peak web traffic hours. It is possible the finance department is in process of the annual accounts closing when suddenly the computer freezes and you lose access to important company data. Under such circumstances, if you do not have an in house IT support in your company, you will be dependent on hiring third party IT service providers. This means you are giving a third party access to potentially confidential company’s data. Other than that it is not cost effective to hire external IT support service every time there is an IT related issue in the company. It also wastes a lot of time and may result in loss of customers. For this reason, it is always a good idea to have an in-house IT support you can rely on for such situations.
Having and IT support on board means you can be relieved of the extra burden of taking care of any IT related issues that might occur in the company. Your company’s IT support can handle everything from fixing unforeseen IT emergencies to ensuring smooth management of your website and digital properties. Recruiting any personnel for a particular position has its own requirement. You need to understand that unlike the external IT support, this new employee will be part of your company and therefore you need to ask certain questions before you finalize your recruitment. Here are 10 questions that will help you hire a competent IT professional for your business.
- How Well Can He Communicate Under Pressure?
When a sudden IT emergency arises, the mercury generally goes up in the department. Employees go haywire and get frustrated when an unexpected login error occurs on their workstation or worse, the operating system crashes in the middle of an important project. This frustration and stress will have an impact on how the employees will communicate with the IT support personnel. Therefore you need to make sure that the candidate can handle a pressure cooker environment. It is also important that the candidate is able to communicate in a layman language. An accountant is least likely to know what is meant by a BIOS error.
- Can He Plan and Set Up a Workflow Plan for a Helpdesk?
If you are hiring an IT support for the first time, there is a high chance you do not have a helpdesk system already in place for IT related issues. In this case your new IT support should be able to have a plan pertaining to how he is going to set up a helpdesk to organize and cater to the requests.
- How Will He Justify His Recruitment When There Are No Helpdesk Tickets?
Your company will not be having IT emergencies eight hours a day every day. There will be days when there will be no helpdesk tickets but your new recruit will still be consuming your company’s resources and you need to justify that. Therefore, see that the candidate has a lot more to contribute to the company’s IT needs than merely tending to helpdesk requests. Other IT support tasks may include upgrading software, introducing new technologies, developing the company’s IT department and introducing IT related training programs that can increase the overall employee productivity.
- Is He Capable Enough to Analyse the Existing Systems in the Company?
It is important that the new IT personnel coming in is able to understand and analyse the current IT system and its functionality. He should be able to make progress and functionality reports related to existing systems and develop feasibility reports for any future IT related upgrades.
- How capable is He to Handle Internet Security Issues?
The worst IT disaster that can happen is losing your company’s confidential data to a Trojan attack or a hacking attempt. Your IT support should have proficiency in handling such issues and must be able to develop ways to tighten cyber security.
- How competent is He in Recovering Lost Data?
There is a chance that you might lose important data files due to a virus attack or system crash. Therefore, the IT personnel should be experienced with recovering lost files and managing data backups.
- Is He Available For Work After Standard Working Hours?
There will be times when your server will crash or your website will go down at 3 A.M in the morning. Your IT support needs to be available under such circumstances to help resolve the issue.
- Is He Having Any Industrial Certification?
IT is a vast field with a broad scope and is evolving each day. There are numerous IT certifications that equip an IT professional to troubleshoot system problems and execute upgradations. Industrial certifications also prove that the professional is on a constant learning curve.
- Has He Set up or Facilitated Any IT Infrastructure Previously and Can He Describe How Was It Done?
This is an important question that will help in filtering out candidates who just give text book answers loaded with jargons but practically know nothing what they are talking about.
- What Are His Salary Expectations?
This will assess for how much the candidate is willing to negotiate and how much he expects. Your budget for this job will depend on factors such as job requirements, experience and qualifications etc. You do not need to invest in a highly qualified IT geek if you are a small business with a basic IT infrastructure.